Job Details
Skills And Tools:
Job Description
Business Purpose:
The Account Manager is responsible for the total client relationship with SAND clients or competitive prospects, including traditional large accounts, Startups, alliance partners, business partners, distributors and end-users of SAND Product Design Services. The employee guides functional objectives or technologies.
The purpose of this job is to act as the single point of contact between the company and its clients, strengthen the relationships with the existing client base and to identify new prospects in accordance to the implemented strategy. Sales targets to be achieved with particular emphasis on client’s satisfaction within a proper communication framework and according to the company policies and procedures.
To establish SAND as a leading provider of Product Design Services in the local business community through effective business development activity.
The Account Manager will be evaluated based on the effective completion of the assigned daily activates, achievement of the target plans while ability providing high quality service to the clients through our relationship building model. Account Manager will have secondary duties as Business Development Officer as to facilitate the communication cycle with the clients
Account Manager role is a key role to achieve the SAND strategic objectives of Sustainability and growth with higher brand Awareness.
Job Responsibilities:
The Account manager is in charge of maintaining and building client relationships. Regularly work with clients, listening to their needs and working with them to satisfy their requests. The employee will work with the sales department, as well as coordinates with other employees at meetings to improve sales numbers and meet client demands. As well as approaching potential clients with the aim of winning new business; The job is target driven and as a consequence the work can sometimes be demanding and pressurized.
- Maintain, build, and expand relationships with existing corporate accounts, acting as key point of contact.
- Schedule and conduct account reviews to strengthen satisfaction and build repeat clients.
- Coordinate and attend events and outreach, tracking marketing campaigns and evaluating sales success.
- Interact with account holders, negotiating terms, ensuring satisfaction, and closing sales.
- Research and identify new possibilities for corporate accounts, reaching out and communicating business value.
- Take full responsibility of the client journey start to end.
- Perform the daily activity KPI’s
- Aiming to exceed/meet the assigned targets
- Maintain a consistent business model
- Gaining a clear understanding of clients' businesses and requirements
- Maintaining and developing relationships with existing clients
- Acting as a contact between the company and its existing and potential markets
- Creating detailed proposal documents
- Negotiating the terms of an agreement/contract and closing sales
- Liaising with the Design team to check on the progress of existing projects
- Maintain a long term relationship with the entities/companies in portfolio for a follow up service prospective and cross selling opportunities.
- Conducting regular marketing research and competition analysis
- Advising on forthcoming product developments
Job Requirements
Job Qualification - Collaboration Skills
- Demonstrated ability to work collaboratively across functions.
Job Qualification - Communication Skills
- Demonstrated ability to communicate effectively both written and oral at multiple levels.
- Excellent Interpersonal and communication skills both verbal and written.
- Excellent Networking and presentation skills
- Ability to explain complex information clearly and simply
Job Qualification - Capability Building & Operates with Discipline
- Demonstrated ability to build skills in yourself and others.
- Demonstrated ability to define and leverage work processes to deliver results.
- Strong sense of ownership, responsibility, and accountability.
Job Qualification – Knowledge/ Skills
- Good honors degree in Business studies, languages, Education, Statistics.
- Excellent Written and Spoken English.
- Excellent Command of all Microsoft applications
- Ability to work under pressure
- Plenty of drive, initiative and motivation
- Ability to think on the feet
- Professional outlook and impact
- Highly Business and target “Deadline” focused
- Goal Oriented Individual
- Strong Listening and questioning skills
- Proven ability to persuade and influence
- Ability to plan and organize
- Flexible approach to working hours
