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NOC Support Engineer

Optasia
Maadi, Cairo
Posted 7 years ago
204Applicants for4 open positions
  • 60Viewed
  • 5In Consideration
  • 30Not Selected
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Job Details

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Job Description

Channel VAS is looking for a young and sharp candidate to be a part of the Network Operation Centre team, who will be responsible to ensure the highest level of system availability and performance.

The NOC engineer will be responsible for monitoring, supervising and maintaining the system and network elements and make decisions and adjustments in order to ensure optimal network performance and organizational productivity.

Job Responsibilities:

  • Day to day monitoring of the system, network, application and service alerts and provide first level of support.
  • Respond to alerts by verifying, determining the cause and resolving or escalating as necessary.
  • Record of all incidents and alerts into an incident log based on defined standards.
  • Ensure all logs contain clear problem description, resolutions and all activities carried during resolution of the problem.
  • Perform health checks and quality checks procedures to the system in order to verify operational excellence.
  • Serve as liaison between various support groups during system outages, and work with third party vendors or service providers to remediate outage issues.
  • Demonstrate ability for multitasking, team playing, analytical thinking, prioritizing.
  • Demonstrate hands-on experience of relational databases, application servers, web servers, VMware and Linux environments.
  • Work with case management tools and monitoring tools.

Job Requirements

  • 2 years of experience in Technical Support/NOC
  • Good networking skills
  • Good knowledge in Linux and RDBMS
  • Good monitoring and analytical skills
  • Good written and verbal communication skills
  • Availability to be on-call 24 hours a day on a rotating schedule if needed.
  • Diligence and attention to detail are also key skills along with ability to multi-task and prioritize work appropriately.

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