Customer Service Representative - Live Chat
Intelcia -
6th of October, GizaPosted 7 years ago144Applicants for70 open positions
- 34Viewed
- 0In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Respond correctly to customer inquiries via live chat programs (email, messenger, webchat...)
- Strive to meet defined metrics for productivity, quality, and customer experience.
- Demonstrate chat taking proficiency (direct questioning to understand issues timely / clarity in response to provide understanding etc), other "soft" skills necessary to handle chats and emails.
- Ensure a customer friendly, service oriented attitude.
- Take on the responsibility of answering and moving conversations as needed to an alternative channel for resolution.
- Ensures reports and chat responses are accurate and completed in a timely manner.
- Reports to assigned team meetings and/or training sessions as needed.
Job Requirements
We Offer:
- Welcome bonus.
- Fixed Salary.
- Social and Medical Insurance.
- Transportation.
- Big opportunity for evolution starting from 1st month.
- Profit Share.
Requirements:
- Min 3 months in live chat.
- Excellent English writing skills
- Computer literacy, and technology savvy.
- Ambitious to be a part of startup company