Job Details
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Job Description
- Managing large amounts of inbound and outbound calls in a timely manner
- Following communication “scripts” when handling different topics
- Identifying customers’ needs, clarify information, research every issue and providing solutions and/or alternatives
- Determines requirements by working with customers.
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Job Requirements
- BS. degree is a must.
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
