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Microsoft Dynamics AX Technical Lead

CompactSoft International
New Cairo, Cairo
Posted 3 years ago
8Applicants for1 open position
  • 7Viewed
  • 0In Consideration
  • 4Not Selected
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Job Details

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Job Description

  • Leading and monitoring the resolution of the Team.
  • Conduct the upgrade plans and Follow up maintenance contract periods.
  • Keep the sector manager up to date with daily work resolution and the whole Implementation and support processes through agreed reporting templates within the timeframe.
  • Improve documentation of support policies and procedures.
  • Provided technical support training to other team members.
  • Provide the assignment of resources to the projects sector and helpdesk sector.
  • On-site travel to provide expertise and care to key customers.
  • Open new ideas and approaches and sharing information willingly to develop staff.
  • Perform company software research, testing, and recommendations.
  • Effective follow up to the documentation of the cases clearly and concisely with actionable steps taken in the Tickets system following established procedures.
  • Follow through with customers whose issues are not closed to Identify solutions to work around open issues/problems that are under investigation or pending resolution to the assigned tickets.
  • Follow up products testing process to meet deadlines of testing plans.
  • Work hand-in-hand with the department managers to plan services delivery strategy.
  • Perform other/additional duties and projects that may be periodically assigned.
  • Maintain a senior level of expertise in industry-leading information Management technologies.
  • Contribute to business area assessment, the user needs analysis, and business systems design.
  • Conduct periodic meetings with the project team to confirm the information transferred to the customer.
  • Manage own work performance to meet the goals and objectives outlined in the individual performance plans.

Job Requirements

  • Years of experience: Minimum 6 years of experience.
  • Education: Educated to a degree level in a computer-related system, with a demonstrated strong computer background and technical ability.
  • Preferably Leadership and Communication Skills Courses.
  • Fluent English commands and language skills.
  • Strong knowledge of current technologies and Microsoft SQL technologies.
  • Excellent communications and public relations abilities.
  • Skilled at managing multiple priorities.
  • A good understanding of product business know-how would be an advantage although full training will be provided.
  • A flexible and adaptable approach to customer needs is a good trait for a team leader.
  • Excellent organizational skills. .
  • Be able to work under pressure to meet deadlines, the ability to prioritize ensuring that all tasks are completed to the relevant business processes.

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JobsIT/Software DevelopmentMicrosoft Dynamics AX Technical Lead