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Senior Compliance Specialist

Umano
Nasr City, Cairo
Posted 4 years ago
47Applicants for1 open position
  • 18Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Observing Customer interactions with Agents within different departments whether in Egypt or in Saudi Arabia.
  • Running sample size audits on reporting level to ensure accuracy.
  • Sending Observation feedback to correct stake holders.
  • Arrange and facilitate regular Calibrations with Leadership team/Middle Management internally and externally.
  • Regularly report on gaps found during observations, provide recommendations & follow-up on performance.
  • Follow-up on performance improvement on a micro level and report back to Department Manager.
  • Provide suggestions in policy & process development to direct manager.
  • Must strive to promote a cooperative atmosphere in the department.
  • Must be able to maintain cooperative working relationships with employees of various organizations and departments.
  • Must have commitment to the organization.
  • Must have the willingness to take initiative.
  • Must represent the organization to other agencies staff and citizens with a courteous, helpful, accurate and business-like attitude in all telephone and personal contact.
  • Ability to work as part of a team.

Job Requirements

  • Fluency in English & Arabic is a must.
  • Efficient & effective stake-holder management.
  • Ability to coach different tiers.
  • Advanced skills in Microsoft Tools Including and not exclusive to Excel, PowerPoint, Word, Outlook.
  • University degree or equivalent qualification.
  • Experience in Quality Assurance/Business Compliance departments within a Contact Center environment.

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