Customer Service Team Leader
Intelcia -
Cairo, EgyptPosted 7 years ago353Applicants for4 open positions
- 2Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Optimize CSRs performance from both a quality and efficiency perspective
- Communicate to the client any missing tools or policies for CSRs to perform their duties.
- Provides statistical and performance feedback and coaching on a regular basis to each team member.
- Addresses disciplinary and/or performance problems according to company policy.
Job Requirements
- We are looking for Team Leaders who can provide not only a superior customer experience , but can also demonstrate operational excellence (service level, quality, productivity, policy adherence, etc.)
- language proficiency : Spanish OR English
