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Job Description
Roles and responsibilities
- Prepare, compile and sort documents for data entry
- Check source documents for accuracy
- Review data for deficiencies or errors, correct any incompatibilities if possible and check output
- Obtain further information for incomplete documents
- Update data and delete unnecessary files
- Combine and rearrange data from source documents where required
- Enter data from source documents into prescribed computer database, files and forms
- Transcribe information into required electronic format
- Scan documents into document management systems or databases
- Check completed work for accuracy
- Store completed documents in designated locations
- Maintain logbooks or records of activities and tasks
- Respond to requests for information and access relevant files
- Generate reports, store completed work in designated locations and perform backup operations
- Print information when required
- Determine the needs of end users of technical documentation
- Study product samples and talk with product designers and developers
- Work with technical staff to make products easier to use and thus need fewer instructions
- Organize and write supporting documents for products
- Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
- Select appropriate medium for message or audience, such as manuals or online videos
- Standardize content across platforms and media
- Gather usability feedback from customers, designers, and manufacturers
- Revise documents as new issues arise
- Keep information confidential
Job Requirements
Qualifications and education requirements
- High school diploma with 3+ years of experience in related field.
- Formal computer training an advantage
- Proficient in relevant computer applications such as MS Office
- Accurate keyboard skills and proven ability to enter data at the required speed
- Correct spelling, grammar and punctuation
- Knowledge of clerical and administrative procedures
- Proven data entry working experience
Required skills
- Planning and organizing
- Information collection and management
- Problem solving
- Attention to detail
- Communication skills
- Confidentiality
- Imagination
- Teamwork
- Ability to work under pressure