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Quality Assurance Specialist

IMI
Maadi, Cairo
Posted 7 years ago
118Applicants for10 open positions
  • 28Viewed
  • 1In Consideration
  • 1Not Selected
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Job Details

Experience Needed:
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Job Description

  • Live monitor the agents for performance if needed
  • Conducting one on one with the agents team regarding the quality.
  • Knowledge of the quality targets and insure that its met by the Agents
  • Coaching the team individuals and training them about the products.
  • Building a good coaching environment.
  • Generating reports on CRM and reporting to management.
  • Produce and understand Quality training materials.

Job Requirements

  • Not less than 6 months Experience as a Quality Assurance in Call Center.
  • Knowledge of the CRM system and Ability to Deal with it
  • Good presentation and communication Skills
  • Excellent English ( speaking and writing )
  • Good Usage of the MS Office ( Word, Excel,outlook and power point)
  • Knowledge of QA scoring system

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