Quality Assurance Specialist
IMI -
Maadi, CairoPosted 7 years ago118Applicants for10 open positions
- 28Viewed
- 1In Consideration
- 1Not Selected
Job Details
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Job Description
- Live monitor the agents for performance if needed
- Conducting one on one with the agents team regarding the quality.
- Knowledge of the quality targets and insure that its met by the Agents
- Coaching the team individuals and training them about the products.
- Building a good coaching environment.
- Generating reports on CRM and reporting to management.
- Produce and understand Quality training materials.
Job Requirements
- Not less than 6 months Experience as a Quality Assurance in Call Center.
- Knowledge of the CRM system and Ability to Deal with it
- Good presentation and communication Skills
- Excellent English ( speaking and writing )
- Good Usage of the MS Office ( Word, Excel,outlook and power point)
- Knowledge of QA scoring system