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Chat Support Team Leader

IMI
Maadi, Cairo
Posted 7 years ago
145Applicants for10 open positions
  • 122Viewed
  • 24In Consideration
  • 40Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Handling complaints (from both staff and customers)
  • Reporting to senior level management
  • Helping with training and development
  • Reporting to upper management and performance monitoring.
  • Oversee projects and supervise the day-to-day operations of their team

Job Requirements

  • Not less than 6 months experience
  • Knowledge of Customer Service terminologies .
  • Ability to multi task and handle a team.
  • knowledge of the CRM program and ability to deal with it.
  • Good presentation skills.
  • Proven Leadership qualifications.
  • Good at planning ahead
  • Decision-making abilities
  • Remaining calm under pressure
  • IT and Time management skillls

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JobsCustomer Service/SupportChat Support Team Leader