Chat Support Team Leader
IMI -
Maadi, CairoPosted 7 years ago145Applicants for10 open positions
- 122Viewed
- 24In Consideration
- 40Not Selected
Job Details
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Job Description
- Handling complaints (from both staff and customers)
- Reporting to senior level management
- Helping with training and development
- Reporting to upper management and performance monitoring.
- Oversee projects and supervise the day-to-day operations of their team
Job Requirements
- Not less than 6 months experience
- Knowledge of Customer Service terminologies .
- Ability to multi task and handle a team.
- knowledge of the CRM program and ability to deal with it.
- Good presentation skills.
- Proven Leadership qualifications.
- Good at planning ahead
- Decision-making abilities
- Remaining calm under pressure
- IT and Time management skillls