Senior Online Community Manager
Golden -
Cairo, EgyptPosted 7 years ago9Applicants for1 open position
- 4Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
Job Summary:
The Community Manager is an appointed administrator for clients’ corporate social media communities (i.e. Facebook Page).
The Community Manager is responsible for moderating User Generated Content that appears and escalating any issues to the appropriate internal/client teams.
Responsibilities:
- Review and moderate all user-generated content and user profiles within Online-Chat, forums, comments and queries.
- Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience
- Build a knowledge base for each client frequently asked questions
- Answer questions on (Facebook, Twitter, e-mail… etc.) and managing any online feedback forms
- Create and provoke worthy conversations with the community
Job Requirements
Job Requirements:
- Not less than 3 years of relevant work experience
- Ability to actively participate in a wide variety of social media activities such as blogging, community development and management, social bookmarking, commenting, etc.
- Understanding of popular social networks – design, functionality, users
- Demonstrated ability to produce community management guidelines and documents that reflects the holistic understanding and implementation of the role of social media and its effects
- Proficiency in Power Point and presentation tools and skills
- Exceptional communication skills within the agency team
- Excellent verbal, written, and presentation skills
- Fluency in both Arabic and English
