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Job Description
Required for a contract in Qatar , where the IT department seeks day to day support service and operation for a help desk team.
The desktop support provides a wide range of technical service for end users on the site following is a list for the key roles and responsibilities:
- Preparation of new PCs/Notebook computer for deployment, including the unpacking , installation of the operation system , installation of applications and clients as per the user requirement, settings of operation system ,user profiles & PC BIOS parameters as per the attender policies
- On-site installation of new PCs and locally attached peripheries such as printers, image scanners .
- The installation includes site readiness such as Attender business applications, acrobat reader ETC,
- Preparation and on-site installation of networked printers that will serve the attender business application users
- Preparation and on-site installation of local printers for some uses
- Inspecting and troubleshooting the time attendance recording device distributed across all sites
- Upgrade of PC hardware as required such as increases of memory or hard desk size
- Upgrade of operation systems and applications such as windows 7 to windows 8/10 and office 2010/13 to office 2016
- Troubleshooting of hardware and software for PCs & peripherals.
- Recovery (if possible ) of lost user's data caused by hardware or software failures and users errors .
- Relocation of PCs & Peripherals as required by users
- Configuring users data backup mechanisms as required by users
- Configuring and fine-tuning of existing applications on PCs such as interned browses and office automation application settings
Job Requirements
Qualifications Required:
- Bachelor, master or engineer in computer science or equivalent by experience
- 5 years experience in help desk support
- ITIL foundation certified
- Knowledge in ITIL best Practice
- Strong Technical support background
- Network support .(CCNA) Preferred
