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Job Description
As we expand our holiday homes operations in Dubai, we are currently seeking motivated individuals to join our team with a solid background in the hospitality industry with proven experience at a reputable hotel chain
- As part of the team of property and guest relations supervisors, the role involves full management of operations of selected holiday homes in Dubai including but not limited to the following:
- Managing the full lifecycle of a booking including turning leads into confirmed bookings, managing pre-arrival, check in, during stay experience and post stay review and follow ups.
- Taking charge customer service related issues with guests for all properties assigned
- Facilitating guest communications through our CRM system and the management booking systems including management of direct advertisements
- Establishing and maintaining relationships with current and prospect guests, corporate clients and property owners.
- Directly managing and facilitating the process of checking guests into the holiday homes and following up with them before, during and after their stay
- Marketing properties through updating current advertisements in all channels
- Maximizing booking revenue through price adjustments based on market studies for the properties assigned.
- Assisting management in vendor management including maintenance, suppliers, cleaning companies..etc
Job Requirements
- 5+ years of proven working experience in hotels (Customer service, reservations, room operations, concierge services)
- Reached supervisor level or higher at the current or last job
- Ability to develop relationships with owners and prospect guests.
- Proven sales skills
- Ability to achieve sales target and work within a sales team
- Driver’s license over 4 years of experience driving
- Fluent in English (required)
- Fluent in Arabic (required)
- Russian/French (desired)
- Computer skills including word, excel and CRM management
Benefits provided:
- Basic Salary (Based on experience) including overtime compensation when overtime work is required
- Bonus structure based on KPIs related to the assigned properties
- Company housing (Single Status Employees)
- Yearly ticket to home location
- Mobile phone and a telecom phone packages
- Access to company transportation
- Interviews will take place in Cairo and over Skype.
- If you have the desire to be part of a dynamic team with several opportunities to grow within the sector, please apply and we look forward to welcoming you on board
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