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Job Description
- Deploy transformations tools to improve the reports automations & the interactive dashboards with powerful business insights.
- Supervise and direct the operation of the performance for MIS-BI team & set the team unit objectives.
- Lead, Mentor, Coach, Develop, Evaluate and Train team members & Ensure Staff awareness and adherence to RCC’s code of conduct and
internal related policies and procedures. - Manage BI tools & FTP’s folders to ensure tracking performance trends integrating multiple sources of data, and preparing business reviews
and presentations - Initiate Visual dashboards with an interactive insight to highlight the positive or negative trends that determine the effectiveness of
operations and effect on business productivity and profitability - Conduct Automation opportunity analysis in order to maximize Raya CX service offering and value-added to its clients
- Communicate all Outcomes & agreed actions with the clients to improve project dashboards
- Creating automated on-time reports /PPT to support the decision-making process & Ensure audit the Client KPI’s Reporting related
requirements are met across all projects - Work cross-functionally as needed to enable data architecture and automations solutions that best meet the analytics and reporting needs
of the business. - Initiate a data-quality drivers to strategy used to improve processes for the most failed metric to Improve the performance, Develop,
implement, & to be through the automation’s tools - Providing the necessary information as the need arises to assist and support the implementation of all new project & Client KPI’s to the
Customer Journey Maps comparing with VOC according to the prioritization approach - Align with business owners that all business activities are benchmarked, and accurately measured on COPC benchmarking on an ongoing
basis to maintain and improve performance to the required status
Job Requirements
- Interpersonal Skills: Ownership -Functional Skills - Ideas presentation and Taking initiative - Continuous
Learning - Customer Centricity - Technical Skills: Analytical – My SQL – Microsoft Power BI – Python awareness
- Call Center Experience is a Must
