Marketing & Service Engineer

Job description

We are seeking a talented and motivated marketing and service Engineer to join our growing team. As part of a leading multinational company, this role involves both office-based and on-site work, helping clients in the Ceramic, Glass, and Plastics sectors optimize their processes and product applications.

Key Responsibilities:

• Build, develop, and maintain strong, long term relationships with clients to drive customer loyalty, repeat business, and strategic partnerships.

• Act as a trusted technical advisor by providing in depth expertise on products, materials, and solutions, ensuring customers achieve optimal application and performance outcomes.

• Conduct regular client visits and on-site support to oversee product implementation, troubleshoot technical issues, and deliver hands-on guidance for continuous improvement.

• Collaborate closely with customers to understand their operational needs, recommend tailored solutions, and identify opportunities for product optimization and upselling.

• Manage the full sales cycle, including order processing, tracking, and timely updates, ensuring accuracy and customer satisfaction.

• Lead contract negotiations, pricing discussions, and commercial agreements in alignment with company policies and profitability targets.

• Coordinate with internal teams (technical, production, logistics) to ensure seamless delivery, product availability, and issue resolution.

• Monitor customer performance metrics and feedback to proactively address concerns and enhance overall service quality.

• Prepare and deliver technical presentations, product demonstrations, and training sessions for clients when required.

• Maintain accurate records of client interactions, sales activities, and forecasts using CRM systems.

• Stay updated on industry trends, competitor activities, and market developments to better position solutions and identify new business opportunities.