Job Summary

The Key Account Manager is responsible for overseeing and growing key client accounts, ensuring long-term success and customer satisfaction. He / She will drive sales and profitability by developing strategic partnerships with key clients and ensuring that their needs are met through effective account management and solution selling.

Job Description

• Develop and maintain strong, long-lasting relationships with key accounts.
• Identify and drive sales opportunities within existing key accounts to achieve sales targets.
• Act as the main point of contact for key clients, addressing their needs and concerns in a timely manner.
• Present sales, revenue, and expense reports and realistic forecasts to the management team.
• Work closely with the sales team to develop and implement strategic plans for key accounts.
• Negotiate contracts and close agreements to maximize profits.
• Conduct regular meetings with clients to understand their business needs and objectives.
• Collaborate with internal teams (e.g., product, marketing, customer service) to deliver customized solutions.
• Monitor and analyze key account metrics to cross sell, assess performance and identify areas for improvement.
• Prospect for new business leads, conduct sales presentations, and negotiate contracts to secure new accounts.
• Manage and nurture existing client relationships to ensure customer satisfaction, retention, and loyalty.
• Regularly engage with clients to understand their evolving needs, address concerns, and upsell additional products or services.
• Stay updated on industry trends, competitors, and market conditions.