German/English GDS Travel Expert
Maadi, Cairo
German/English GDS Travel Expert
Maadi, Cairoposted 1 month ago29Applicants for5 open positions
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Job Details
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Job Description
- Provide expert travel support and booking services using Global Distribution Systems (GDS) in both German and English. Amadeus and Saber
- Assist customers with flight, hotel, and car rental reservations, modifications, and cancellations.
- Deliver exceptional customer service via phone, email, and chat, ensuring a seamless travel experience.
- Resolve customer inquiries and issues efficiently, maintaining high satisfaction and retention rates.
- Stay updated on travel industry trends, airline policies, and GDS functionalities.
- Collaborate with team members and other departments to ensure consistent service quality.
- Handle escalated or complex travel requests with professionalism and attention to detail.
- Document customer interactions and transactions accurately in the CRM system.
- Meet or exceed individual and team performance targets, including response time and customer satisfaction metrics.
- Adhere to company policies, data privacy regulations, and industry best practices at all times.
Job Requirements
- Minimum of 1 year of experience in a travel-related customer support or booking role.
- Fluency in both German and English, with excellent verbal and written communication skills.
- Proficiency in using at least one major Global Distribution System (GDS) such as Amadeus, Sabre, or Galileo.
- Strong problem-solving skills and the ability to handle complex travel requests.
- Ability to work effectively in an office environment and collaborate with a diverse team.
- Exceptional attention to detail and organizational abilities.
- Customer-centric mindset with a passion for delivering outstanding service.
- Ability to multitask and manage time efficiently in a fast-paced setting.
- Willingness to work flexible hours, including weekends or holidays if required.
- Basic computer literacy and familiarity with CRM or ticketing systems.
