Customer Support & Project Engineer - Industrial Packaging Solutions

Brief

• Customer Support & Project Engineer of Packaging & Processing Machines. 
• Markets: Dairy, Food, Beverage, Home Care, Personal Care, Lube Oil, Chemicals.

Key Duties

• Regular visits & calls to existing customers to investigate & follow-up on their after-sales service requirements & needs.
• Present, promote, and sell the recommended after-sales solutions such as audits, spare parts, upgrades & modifications, preventive maintenance, and any other type of service interventions. 
• Manage machines breakdowns & coordinate with the after-sales support team (assistants & service team) and the principals to ensure the fastest solution & corrective actions.
• Handle the project management of the new machines after contract signature & receipt of purchase order until the site acceptance test (SAT) and the project successful completion. 
• Arrange handing-over meetings with the sales team for each new machine sold.
• Establish, develop, and maintain positive, long-term relationships with customers & suppliers.
• Implement the company’s sales and marketing plans and strategies.
• Communicate & coordinate with the sales team about potential new machines projects.
• Manage orders and projects till successful accomplishment.
• Write professional emails, visit reports, and market reports in English.

Key Requirements

• Bachelor’s degree in Mechanical, Electrical, Mechatronics, or Industrial Engineering
• Minimum 2-3 years of experience in Technical Customer Support & Project Management for Industrial Machinery, preferably Packaging machines.
• Technical & commercial Sales skills
• Excellent English and Arabic verbal and writing skills.
• Excellent interpersonal, communication, and presentation skills
• Good computer skills and proficiency in MS Office.
• Ready to travel locally and abroad if needed.
• Hard worker and self-motivated 
• Dynamic with high sense of responsibility
• Customer & detail oriented
• Organized
• Ethical and loyal
• Able to work efficiently and set priorities.
• Professional appearance and behavior 

Own a car and driving license