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E-Commerce Seller Support Executive

Raya Holding for Financial Investments
Cairo, Egypt
Posted 1 month ago
12People have clicked1 open position
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Job Description

Raya Trade; a subsidiary of Raya Holding for Financial Investments is looking to hire Content Executive with the below responsibilities and qualifications:

  • Define new sellers to sell new items on the online platform.
  • Help improve processes, develop internal documentation, and meet customer service agreements.
  • Monitor and manage product inventory for the application.
  • Prepare reports on sales inventory and sell-through rates to make sure inventory levels are accurate and appropriate.
  • Communicate with the Finance department to follow up on seller payments, invoices, and commissions.
  • Read and respond to customer feedback and marketplace health data, and update processes as needed.
  • Help fulfill orders on time and meet agreed-upon service level agreements (SLAs).
  • Provide comprehensive assistance to e-commerce sellers, guiding them through onboarding and account setup.
  • Resolve seller-related issues, including order processing, payments, and product listings.
  • Offer guidance on platform policies, best practices, and tools to optimize seller performance.
  • Monitor seller metrics, identify improvement opportunities, and provide proactive support.
  • Collaborate with various teams to address seller concerns, enhance processes, and contribute to platform success

 

 

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