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IT Cloud Monitoring Specialist (French Speaker)

Orange Business
Nasr City, Cairo
Posted 3 years ago
26Applicants for6 open positions
  • 0Viewed
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Job Details

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Job Description

Job Purpose:

In the context of cloud application support, cloud monitoring comes up as one of the corner stones of the quality of service for cloud applications.

The IT Control tower team has a global view on all the Cloud-based applications’ monitoring platforms. They perform the end-to-end monitoring, validate and troubleshoot the alarms and help in identifying the root-cause of the problem. They also act as a link between the different entities during major crises.

Key Tasks and Responsibilities:

  • Monitor the performance and the behavior of orange critical applications.
  • Real time monitoring: incident detection and analysis, logging of the faults in the relevant.
  • Tracking/Solving all monitoring incidents raised by servers’ owners.
  • Perform technical escalations in line with our Fault Management policy
  • Liaise with other relevant internal departments to ensure all incidents are managed properly
  • Participate in Crisis Bridge in order to keep the business updated.
  • Coordinate and circulate information between Service Desk , Level  2 support, crisis team and Analyst team
  • Produce monthly applications availability and data reports (Key Performance Indicators)

Job Requirements

Educational background:

  • Degree in telecommunication and/or computer sciences engineering field

Professional Experience:

  • 2+ years of experience in networks & telecommunications field and/or in an operational IT environment.
  • Fluent in both English and French is a must (spoken and written)
  • Functional knowledge of Operating Systems + Cloud Computing Basics.
  • Strong  knowledge of Networks and Security
  • Database administration (Oracle, Sybase, SQL Server, MySQL)
  • Good understanding of ITIL processes (ITIL Foundation)
  • Skills & Qualifications:
  • Good interpersonal and communication skills
  • Good time management, and organizational skills
  • Customer Oriented Attitude
  • Strong Customer Service Experience
  • Ability to work under pressure and multitasking
  • Proactive and self-motivated
  • Accountability, commitment and having a sense of urgency
  • Team Spirit
  • Strong problem solving and research skills
  • Ability to work on out of business hours and/or in call basis
  • Ability to work on 24*7 shift basis

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