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Customer Service Agent

Carina Wear
New Cairo, Cairo
Posted 4 years ago
229Applicants for2 open positions
  • 121Viewed
  • 4In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Handles routine customer complaint promptly and courteously.
  • Ensure that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
  • Makes announcements and pages the person the visitors have asked to see.
  • Ensures Customers bags are stored safely and security.
  • Ensures all customers’ queries are attended to in a professional manner.
  • Ensures Shopping tools and catalogues are available for the customers.
  • Provides bags / trollies as appropriate.
  • Ensure all system procedures are adhered to as per policy / procedure.
  • Suggests improved ways of working going forwards.
  • Understands the impact of increasing sales with Shopping Tools.
  • Briefs the Duty Manager on complaints that require management assistance.

Job Requirements

  • A Bachelor's degree, preferably in business, finance, communication or any related discipline;
  • At least one (1) year experience in providing customer support by phone, email or chat;
  • Exceptional written and verbal communication skills in English.

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