Experience Lead
Bosta -
Maadi, CairoPosted 3 years ago24Applicants for1 open position
- 7Viewed
- 0In Consideration
- 1Not Selected
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Job Description
The Role!
We are looking for data-driven enthusiasts with a bias to action to develop our customer experience circle. You will support the department’s objectives to help develop bosta structure for scale and execute on providing operational excellence. The ideal candidate for this role should have exceptional analytical skills, a marked taste for operational challenges, and the ability to present information clearly.
What will you do?
- Develop a thorough understanding of the company’s services.
- Put together dashboards to monitor performance across the region and to flag potential issues before they become problems.
- Develop and execute analytical tools to measure operational excellence and be expected to concisely explain both what the numbers are saying and what we should be doing, to senior leadership.
- Develop and share best practices to scale operations of cities.
- Document finalized initiatives into standardized operating procedures expeditiously.
- Track our shipping queue and make sure all the SLAs are aligned.
- Conduct on-site audits for our Hubs to make sure all the safety procedures are aligned.
- Drive the day-to-day activities to ensure the accuracy, governance, and maintenance of SOPs.
- Support the communication and training of SOPs to operational teams.
- Review regulatory, SOP, and other process documents for clarity and consistency.
- Identify and manage a list of issues from inception to resolution.
- Lead and work with cross-functional teams for complaint investigation, root cause analysis, identification, and implementation of corrective/preventative actions.
Job Requirements
Who are you?
- University Degree in any discipline.
- Previous experience in writing SOPs, processes, procedures, user manuals, and/or work instructions.
- Absolute team player with strong communication and organizational skills - you can interact with people at all levels of the organization.
- Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength.
- Can-do attitude - we are a lean team, and many times responsibilities may fall out of one’s exact job description; we are looking for folks that are willing to roll up their sleeves to get the job done.
- Explorer - the ability to self-serve, investigate and get the data we require will make you much more effective in this role. A self-starter attitude is a must!
Preferred!
- Demonstrated work exposure in process improvement work, preferably in a supply chain capacity.
- Experience using six sigma for reporting.
- Hands-on experience using Excel or data-management skills - many say they are great in Excel, fewer truly are. The ideal candidates bring some impressive know-how (and the understanding that there is always more to learn)
