Account Management Team Leader
AntiFat -
Maadi, CairoPosted 3 years ago145Applicants for1 open position
- 37Viewed
- 15In Consideration
- 0Not Selected
Job Details
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Job Description
- Maintains and improves customer service operations by monitoring system performance; identifying and resolving problems, training, audit and evaluate employees’ performance and making call scenarios for them.
- Setting KPI`s objectives for each employee under his supervision.
- Answering employees’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by agents.
- Preparing reports and analyzing customer service data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Monitor inbound & outbound interactions for each agent for accuracy of information and interactions handling standards.
- Taking on other tasks or projects to support employees, other managers, and account management operations.
Job Requirements
- Bachelor's degree from reputable University.
- Excellent Computer skills. (Microsoft Office).
- Excellent command of written and spoken English.
- Previous experience in account management and customer support role is a must.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Excellent problem-resolution skills.
- Having leadership skills is an asset.
