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Job Description
- Respond to requests for technical assistance in person, via phone, electronically.
- Diagnose and resolve technical hardware and software.
- Issues research questions using available information resources.
- Advise user on appropriate action.
- Redirect problems to correct resource identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Prepare activity reports.
- Inform management of recurring problems stay current with system information, changes and updates.
Job Requirements
- Able to Provide user support service on company-supported computer applications and platforms.
- Able to Troubleshoot problems and advise on the appropriate action.
- Excellent communication skills
- Ability to diagnose and resolve basic technical issues
- Ability to work under pressure
- Males Only.
- Proven experience as IT Technician or relevant position.
- Information system degree.
