- Support in day-to-day operation of the compliance programs. Monitor & assess the appropriateness & adequacy of carried out spot checks by the compliance team.
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- Assess the received customers' miss-selling and fraud cases from business owners and take the proper corrective action in alignment with the direct manager.
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- Coordinate Compliance investigations with company employees, if relevant from the labor law perspective. Report findings internally.
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- Localize Group rules, regularly review existing rules & develop procedures for the Compliance Programs and its related activities to prevent illegal, unethical, or improper conduct. Ensure adequate implementation of the compliance programs.
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- Act as internal Compliance advisor in all questions relating to Allianz Codes, Standards, Policies, Rule and Procedures related to Compliance topics.
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- Prepare and coordinate the interaction with the regulatory body FRA/ Group regarding formal client complaints and actively follow-up until issues are resolved in the best interest of Allianz Egypt.
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- Monitor and follow up the FRA Correspondence between the Business owners and the FRA, aligned with the Allianz Egypt FRA Correspondences policy.
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- Keep the Compliance records, documents and FRA correspondences properly archived in a proper way.
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