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Call Center Manager

Maadi, Cairo
Posted 4 years ago
285Applicants for1 open position
  • 127Viewed
  • 12In Consideration
  • 1Not Selected
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Job Details

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Job Description

  • Creating and maintain leads and target lists for potential new customers over the phone, Manage large amounts of inbound and outbound calls in a timely manner, Seizing opportunities to upsell products when they arise.
  • Devising a process propelled work-flow for telemarketing or sales and also help in piloting follow ups and qualifications, Handling different topics in quality monitored pattern.
  • Making team reimbursement arrangements and performance metrics, Preparing monthly reports that manages team qualitative and quantitative targets.
  • Extending call scripts that helps telemarketers with lead qualification and generation, Manage and resolve customer complaints.
  • Placing and advertising the organization’s product to the clients, Supervises new customer information enrolling.
  • Administering telemarketers to persuade the clients to buy the company’s services and products.
  • Renewing the client relationship management structure with fresh contacts.
  • Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills.
  • Evaluate sales records periodically to make balances and ensure that sales figures tally with number of goods sold.
  • Advise and propose solutions for customers via telephone, email, fax, Identify and escalate priority issues.
  • Use knowledge of processes to decide if a problem / query should be escalated.
  • Create and maintain effective working relationships with all colleagues.
  • Promote a positive and professional image of the organization.

Job Requirements

  • Over 7 years of experience in a call center environment.
  • Very Good in English.
  • Very Good knowledge of MS Office.
  • Experience with performance evaluation procedures.
  • Customer-oriented and problem-solving mindset.
  • Outstanding communication, interpersonal and leadership skills.
  • Excellent organizational and time-management skills.

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