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Job Description
- Creating and maintain leads and target lists for potential new customers over the phone, Manage large amounts of inbound and outbound calls in a timely manner, Seizing opportunities to upsell products when they arise.
- Devising a process propelled work-flow for telemarketing or sales and also help in piloting follow ups and qualifications, Handling different topics in quality monitored pattern.
- Making team reimbursement arrangements and performance metrics, Preparing monthly reports that manages team qualitative and quantitative targets.
- Extending call scripts that helps telemarketers with lead qualification and generation, Manage and resolve customer complaints.
- Placing and advertising the organization’s product to the clients, Supervises new customer information enrolling.
- Administering telemarketers to persuade the clients to buy the company’s services and products.
- Renewing the client relationship management structure with fresh contacts.
- Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills.
- Evaluate sales records periodically to make balances and ensure that sales figures tally with number of goods sold.
- Advise and propose solutions for customers via telephone, email, fax, Identify and escalate priority issues.
- Use knowledge of processes to decide if a problem / query should be escalated.
- Create and maintain effective working relationships with all colleagues.
- Promote a positive and professional image of the organization.
Job Requirements
- Over 7 years of experience in a call center environment.
- Very Good in English.
- Very Good knowledge of MS Office.
- Experience with performance evaluation procedures.
- Customer-oriented and problem-solving mindset.
- Outstanding communication, interpersonal and leadership skills.
- Excellent organizational and time-management skills.