Job Details
Experience Needed:
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Job Description
- End User Device Support (Desktop, Laptop, Mac, iPad, Mobile)
- Network connectivity (LAN, WiFi)
- Application Support (Outlook, AutoCAD, Photoshop, Printing, Scanning)
- Hardware Support (Printers, MFP, Desk Phone)
- Asset Management (Inventory, Warranty, Stock)
- Vendor Management (Negotiation, Evaluation)
- Implement SLA system
Job Requirements
- Good management and team leading skills
- Good vendor management skills
- Good project management skills
- Able to prioritize tasks and incidents
- Able to handle frustrated customers
- Able to generate required reports on agent performance and customer satisfaction
- Team Leader/Service Delivery Manager should have from 8 – 12 years of experience
Benefits
- Medical Insurance
- Car Allowance
