Soft Service Coordinator
Emaar -
North Coast, AlexandriaPosted 3 years ago84Applicants for1 open position
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Job Details
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Job Description
- Monitor, supervise and implement best industry practices for clients.
- Supervise and coordinate the day-to-day operations.
- Enhance the current service levels and ensure that services delivered in line with the standards and best practices in the market.
- Supervise multiple soft services, i.e. cleaning, pest control and waste collection.
- Support internal and external events for the organization.
- Understanding the corporate culture and ability to deliver within tight periods.
- Identifying operations gaps and resolving them.
- Ensure that contractual works are of high quality, safely delivered, well managed and convenient in both delivery and outcome.
- Prepare weekly reports by applying standard tests
- Supervise the performance of service providers and ensure that services delivered in accordance with client requirements.
- Supervising soft services providers’ activities and guiding them on required precautions.
- Dealing with several internal and external stakeholders.
- Inform themselves of the relevant Quality, Environmental, Safety and Occupational Health Policies, Manuals and Procedures in place within Emaar Misr, and ensures continued compliance with these requirements while employed by Emaar.
- Regular inspection and site tour.
- Assist in contractors’ orientation, coaching, and training.
- Adhere to work on flexible shift bases.
- Check and respond to requests received via various channels in a timely manner.
- Develop monthly plans according to business needs.
- Handle escalated complaints and follow-up with clients until problems solved.
- Ensure compliance with safety and sanitation policies in all areas.
- Makes recommendations to improve service and ensure more efficient operation.
- Support provision of cost-effective procurement and management of specialist suppliers and contractors.
- Maintain Housekeeping equipment information and repair files.
Job Requirements
- Hospitality Background is preferred
- The ability to follow proper payroll and uniform procedures.
- The ability to work closely with FM and helpdesk staff to ensure customers satisfaction.
- The ability to provide service under the General Supervision and must be skilled at using housekeeping chemicals and other additives and adjust as necessary to guarantee its safety.
- The ability to maintain a good working relationship with other employees, providing instruction and encouragement as needed.
- The ability to respond to work orders or inspection reports submitted by Department Heads.
- The ability to handle and report any accident immediately, no matter how minor.
- The ability to perform other tasks or projects as assigned by management.
- Have an eye for detail, should not settle for anything less than the best service delivery.
- Be able to monitor and report issues and inconsistencies in overall appearance and standard.
- Excellent customer service experience with the ability to resolve operational issues.
