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Job Description
- Assess brand reputation, compliance, fraud, and financial risk to determine risk exposure on new and existing merchants and take an appropriate course of action.
- Coordinate with cross-functional teams, partners, and 3rd party providers to assess non-financial risk - brand, reputational, legal and compliance risk
- Use business transaction reports, billing cycle reports, and investigative research tools to conduct financial and non-financial risk assessment of merchants as they are prospected, signed, and on-boarded by Sales team.
- Understand differences and requirements of different merchant sizes (large enterprises - small/medium businesses - small/casual sellers).
- Investigate and use new sources of third party data to assess merchant risk.
- Conduct ongoing monitoring of credit, fraud, and dispute/chargeback trends by merchants in order to detect changes and anomalies from expected performance.
- Work closely with our Account Managers and other teams to manage anomalies as they come up.
- Leverage your knowledge, and work with different teams to evolve merchant risk management to provide guidance towards the automation/improvements of merchant risk evaluation.
- Develops and implements effective fraud detection and prevention strategies to mitigate fraud losses while ensuring an appropriate balance between risk and customer experience at application.
- Responsible for assisting with Risk reporting, creating, and updating procedures.
- Analyzes current fraud trends and provide input to adjust rules and parameters.
- Apply fraud prevention best practices.
- Apply subject matter expertise to the prioritization and planning of projects in conjunction with fraud management policies and strategies.
- Assist with the development, implementation, and monitoring of fraud prevention initiatives.
- Collaborate with 3rd parties and Acquiring Banks to develop and execute plans for the resolution of fraud cases.
- Develop and complete projects as assigned by management.
Job Requirements
- Bachelor’s degree in business, finance, accounting, or economics.
- 4+ year of relevant experience in a financial, banking, or credit card processing field.
- At a minimum, an understanding of Underwriting, KYC, AML, PCI DSS, and Card Schemes' Regulations.
- Solid understanding of fraud risk management practices, as well as practices for prevention, detection, remediation and reporting of fraud within financial institutions.
- Knowledge of merchant payment processing, particularly risk and operational processes.
- Outstanding problem solving and decision making skills.
- Ability to analyze complex data, draw meaningful conclusions, and make holistic business recommendations.
- Ability to approach problems in a quantitative and qualitative manner. Ability to thrive in a dynamic and fast-paced environment.
- Ability to communicate points of view on complex and challenging topics professionally with supporting rationale; ability to communicate complex and sensitive information to internal and external stakeholders with appropriate clarity and discretion.
- Strong collaboration skills and the ability to build rapport with members of other departments.
- A top performer with a proven track record of success.
- Strong working knowledge of external systems, and software applications (Internet, Microsoft Office: Outlook, Word, Excel, etc.).
- Accuracy and attention to detail.
- Ability to work additional hours and on weekends as and if needed.
- Arabic native tongue with excellent command of written and spoken English.
PREFERRED QUALIFICATIONS
- Master’s degree in business, finance, accounting, or economics.
- 6+ year of relevant experience in a financial, banking, or credit card processing field.
- Experience in merchant underwriting at an Acquiring Bank.
- Knowledge and experience in SQL.
- Project/Program Management experience.
- Experience in Legal or Law Enforcement fields.
