Retention Specialist
GS1 -
Heliopolis, CairoPosted 4 years ago50Applicants for1 open position
- 44Viewed
- 14In Consideration
- 33Not Selected
Job Details
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Job Description
About the Job:
- Develop new strategies for customer retention activities.
- Respond to customer queries and address service complaints in a timely manner.
- Work with the Sales team in implementing sales promotion activities.
- Track contracts that are soon to be expired and contact customers for renewals.
- Develop product presentations and demonstrations to customers.
- Analyze customer feedback and develop new techniques to ensure customer retention.
- Provide excellent customer services and ensure customer satisfaction.
- Build positive working relationships with customers for repeat businesses.
- Explain customers about new products and benefits.
- Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.
Job Requirements
- Retention background or experience is a must.
- Previous customer service or call center experience.
- Candidate should have the following skills.
- Interpersonal skills
- Conflict resolution
- Empathy
- Ability to solve problems
- Ability to handle rejection
- Ability to meet retention goals
