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Job Description
- May oversee multiple sites/studios
- Responsible for leading all functions within the studio(s) and meeting operational goals and metrics, including overseeing operational and creative teams
- Helps define operational metrics, best practices and standard work globally to meet defined goals
- Ensures teams are appropriately resourced to deliver against business and operational objectives
- Creates and manages budget based on forecast and target metrics
- Anticipates changing priorities and implements plans (staffing, space planning etc.) to meet business needs Anticipates
- Oversees safety and loss prevention programs
- Collaborates with peers, retail teams and other support functions to identify and implement improvements to the Imaging creation process
- Identifies, leverages and shares imaging innovation at a regional and global level
- Champions ways to leverage technology to improve the customer experience at scale
- Creates external partnerships with vendors/agencies to leverage resources and cost advantages, negotiating contracts as needed
- Uses customer feedback/data to identify and solve for complex imaging issues or opportunities
- Anticipates customer needs and balances these requirements with the needs of the business
- Provides industry expertise and builds plans to differentiate the imaging experience for customers
- Implements scalable changes to category imaging that automate the imaging creation lifecycle
- Creates long-term category solutions with retail team that automate or simplify imaging processes
- Provides leadership, mentoring, training, development and performance management to Operational and Creative leaders
- Continuously builds network of talent inside and outside of company
- Describes the strategic importance of the department’s vision inside and outside of team
- Develops and communicates a department vision that supports the broader organization vision
- Sets and articulates expectations around leadership behavior for team; models behavior that exemplifies Amazon Leadership Principles
- Uses customer feedback/data to Identify and solve complex imaging issues and spot opportunities
Job Requirements
BASIC QUALIFICATIONS
- Bachelor’s degree or equivalent required
- Professional experience in a high volume, high production operations environment
- Proficiency with Microsoft Office including Excel
- Proficient creating and analyzing operational performance metrics
- Experience managing a team/function
- Oral and written English proficiency
PREFERRED QUALIFICATIONS
- Previous experience working in a high volume commercial studio
- Experience leading operational and creative teams
- Obsession with delighting customers
- Experience successfully leading teams/functions through change
- Proficiency using multiple platforms and software to create/measure productivity and other operational metrics
- Experience leveraging technology and process improvement methodology to drive continuous innovation and improvement