Software Support Engineer - Giza
AGI -
6th of October, GizaPosted 2 years ago109Applicants for1 open position
- 34Viewed
- 4In Consideration
- 0Not Selected
Job Details
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Job Description
Leading software house is seeking a Technical Support Engineer to join our team
Responsibilities
- Prioritizing and managing many open support tickets at one time
- Collaborate with internal resources to provide accurate solutions to customer issues
- Ask customers targeted questions to quickly understand the root of the problem via JIRA, email, or phone
- Provide on-phone assistance to the technicians during installation and maintenance.
- Follow up with clients to ensure their issue has been successfully solved to their satisfaction
- Maintain a positive and friendly relationship with clients
- Document technical knowledge and provide ideas to the product team for future enhancement.
Job Requirements
Years of Experience:
- Relevant (0-2) years of experience
Technical Skills:
- Experience with using computer applications
- Good experience in working with Windows operating system.
- Basic knowledge of Microsoft Office tools (Word, Excel, PowerPoint)
- Experience in installing and configuring computer systems and applications for a large company
- Experience in relational database Engines is preferred (SQL Server, Oracle, etc). This includes the ability to write SQL queries.
- Experience in using video editors is preferred.
- Experience in working with MacOS is preferred.
Personal Skills:
- Strong communication skills in English in both written and spoken is required
- Ability to work under pressure
- Strong analytical and troubleshooting skills
- Innovative thinker
- Excellent attention to details
- Open to receiving constructive feedback and willing to learn.