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Software Support Engineer - Giza

AGI
6th of October, Giza
Posted 2 years ago
109Applicants for1 open position
  • 34Viewed
  • 4In Consideration
  • 0Not Selected
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Job Details

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Job Description

Leading software house is seeking a Technical Support Engineer to join our team

Responsibilities

  • Prioritizing and managing many open support tickets at one time
  • Collaborate with internal resources to provide accurate solutions to customer issues
  • Ask customers targeted questions to quickly understand the root of the problem via JIRA, email, or phone
  • Provide on-phone assistance to the technicians during installation and maintenance.
  • Follow up with clients to ensure their issue has been successfully solved to their satisfaction
  • Maintain a positive and friendly relationship with clients
  • Document technical knowledge and provide ideas to the product team for future enhancement.

Job Requirements

Years of Experience:

  • Relevant (0-2) years of experience

Technical Skills:

  • Experience with using computer applications
  • Good experience in working with Windows operating system.
  • Basic knowledge of Microsoft Office tools (Word, Excel, PowerPoint)
  • Experience in installing and configuring computer systems and applications for a large company 
  • Experience in relational database Engines is preferred (SQL Server, Oracle, etc). This includes the ability to write SQL queries.
  • Experience in using video editors is preferred.
  • Experience in working with MacOS is preferred.

Personal Skills:

  • Strong communication skills in English in both written and spoken is required
  • Ability to work under pressure
  • Strong analytical and troubleshooting skills
  • Innovative thinker
  • Excellent attention to details
  • Open to receiving constructive feedback and willing to learn.

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