Job Details
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Job Description
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
Job Requirements
- Bachelor’s degree in related fields.
- Good command of MS Office Programs.
- Strong organizing, problem-solving and analytical thinking skills.
- Fluency in English
- Ability to prioritize and handle multiple assignments
- Excellent organizational skills
- Excellent communication skills
