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Marketplace Operations Lead

Career Choice Consultancy
Cairo, Egypt
Posted 3 years ago
68Applicants for1 open position
  • 2Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Lead a team of live operations specialists towards daily execution
  • Lead a team of customer support specialists towards daily execution of inbound calls / chat from
  • customers regarding complaints and follow ups
  • Coordinate weekly shift schedules for the team
  • Build and revise standard operating procedures
  • Lead the teams to achieve set operations KPIs
  • Own the operational execution of partnerships that require different handling procedures

Job Requirements

  • At least 3 years experience in an operations role in a technology-enabled startup
  • At least 2 years experience in leading teams of more than 3 people
  • Strong analytical skills

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