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Job Description
- Handle customer requests, questions, and complaints on a variety of support channels.
- Keep track of customer expectations and recurring issues.
- Supports Level 1 technical support issues via telephone, email support, chat, and online.
- Do the proper troubleshooting in the system’s databases, logs, and any available source of information
- Follow the main procedures for system configuration
- Accurately and professionally log notes for each client contact.
- Use documentation, the internal knowledge base, and consult with co-workers to research and resolve client issues.
- Test and learn the new features of the software.
- Close a reasonable and expected number of tickets dependent on departmental needs.
- Perform various implementation and testing activities as assigned by supervisor
Job Requirements
- BSc Degree in computer science or Equivalent.
- Good English Skills
- Very Good knowledge of computer systems.
- Hands-on experience in one of the following application servers ( Tomcat, Websphere)
- Basic or advanced knowledge in databases systems ( SQL Server, oracle)
- Customer handling skills
- Solving Problems skills
- 2 Years Experience in a similar position