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Technical Support Engineer

KnowledgeNet
Nasr City, Cairo
Posted 3 years ago
78Applicants for1 open position
  • 78Viewed
  • 6In Consideration
  • 14Not Selected
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Job Details

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Job Description

  • Handle customer requests, questions, and complaints on a variety of support channels.
  • Keep track of customer expectations and recurring issues.
  • Supports Level 1 technical support issues via telephone, email support, chat, and online.
  • Do the proper troubleshooting in the system’s databases, logs, and any available source of information
  • Follow the main procedures for system configuration
  •  Accurately and professionally log notes for each client contact. 
  • Use documentation, the internal knowledge base, and consult with co-workers to research and resolve client issues. 
  • Test and learn the new features of the software. 
  • Close a reasonable and expected number of tickets dependent on departmental needs. 
  • Perform various implementation and testing activities as assigned by supervisor

Job Requirements

  • BSc Degree in computer science or Equivalent.
  • Good English Skills
  • Very Good knowledge of computer systems.
  • Hands-on experience in one of the following application servers ( Tomcat, Websphere)
  • Basic or advanced knowledge in databases systems ( SQL Server, oracle) 
  • Customer handling skills
  • Solving Problems skills
  • 2 Years Experience in a similar position

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