Job Details
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Job Description
Summary:
We're a leading company in the filed of trucking & logistics. We are looking for Customer Service Agents that will be the liaison between our company, truck drivers and current and potential customers. The successful candidate will be able to:
- Connect customer needs with suitable trucks and accept ownership to effectively solve customer issues, complaints, and inquiries
- Keep customer satisfaction at the core of every decision and behavior.
How this career will benefit you?
- The financial package includes a competitive monthly basic salary, social & medical insurance.
- Opportunities for growth and advancement await the successful candidate.
- Fixed working hours & days off
Responsibilities:
- Respond efficiently and accurately to customers & deliver industry-leading service quality using different communication channels (phone, chat and email).
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives to ensure that customers feel supported and valued.
- Build sustainable relationships and engage customers by taking the extra mile
- Seize opportunities to upsell products/services that may better suit customers’ needs.
- Utilize software, databases, scripts, and tools appropriately.
- Understand and strive to meet or exceed personal & team targets
- Keep records of all conversations in our call center database in a comprehensible way
- Take part in training and other learning opportunities to expand knowledge of the company and position &improve performance
Job Requirements
- Relevant bachelor’s degree
- 1-3 years of experience in customer service
- Support experience in a high-volume environment, including tech, service industries, or other support environments is preferred.
- Excellent communication skills and passion for creating pleasant customer experiences
- Track record of over-achieving quota
- Excellent command of both English and Arabic.
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Ability to troubleshoot and resolve issues.
