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Job Description
- Our company is specialized in managing and operating Sports Clubs in partnership with renowned developers.
- Welcome to check our website: https://www.blueribbon-inc.com/
- We are currently on the search for an IT Supervisor for one of our clubs
Job purpose:
- Assist the Manager in coordinating and supervising the department day-to-day activities during his/her absence as well as being held accountable for tasks assigned by the manager to ensure offering the necessary support to staff and customers and ensure smooth operations and business continuity.
What do we expect from you:
1- Key duties:
- Assist in setting the department KPIs together with the Manager
- Consolidate the department performance reports and develop and maintain the necessary dashboards
- Ensure ticketing process and closing are done in accordance with the set SLAs
- Plan / conduct the new hires training on the specific systems or Apps
- Responsible for networking, design, installation and maintenance services
- Assist in consolidating the technology needs of the departments and ensure availing the needed resources to new hires or existing employees
- Does the physical inventory to identify the needs and work closely with the procurement after obtaining the manager’s approval to ensure availing these needs as per the set annual plan and budget
- Keep track of technology assets / accessories and ensure no losses or damages take place
- Assist the Manager in dealing with the vendors and service providers to ensure smooth operation and timely trouble shooting of any type of technical problems
- Follow up on all projects in process and report any deviations, setbacks or problems
- Supervise the Low current team and ensure they are timely performing their tasks
- Set the shifts and leaves schedules with the team to ensure service continuity
- Replace the manager during his/her absence ensuring no stoppage or disturbance in the operation in compliance with the set SLAs, policies and procedures
- Responsible for safeguarding business, staff and customers data of all forms either sensitive or non sensitive or else will be subject to disciplinary action that might lead to dismissal
2- People Management:
- Participate in the screening process for recruiting
- Together with the Technology Manager, set the department objectives and KPIs and ensure each team member has clear objectives
- Seek self development and keeping updated with the most updated technology
3- Health and Safety:
- Adhere to the set Health & Safety instruction
4- Reporting:
- Assist in consolidating reports coming from the different departments
5- Continuous improvement:
- Staying up to date with the latest technologies
- Work closely with the Management, understand their needs and come up with innovative solution l applications
Job Requirements
What do you need to perform your role:
To perform your job successfully, you need to have the following minimum requirements:
Education and experience:
- Bachelor degree in computer science or engineering
- 7-10 Minimum of which 3 years of experience in IT supervisory role
- Preferably to be familiar with working in sports clubs, hospitality, facility management
- Experience in IT infrastructure
Skills and knowledge:
- Technology savvy and possesses an innovative mindset
- Must have supervisory skills
- Very good communication
- Problem solving
- Customer centric
- High attention to details
- Must be able to respond well under stress, pressure and in emergency cases
- Certification in Infrastructure (CCNA - CCNP) or equivalent
- ITIL is a plus
- Project management certification is a plus
