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IT Help Desk ( First line Support )

Nasr City, Cairo
Posted 4 years ago
234Applicants for3 open positions
  • 78Viewed
  • 11In Consideration
  • 8Not Selected
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Job Details

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Job Description

  • Provide technical support to users of IT services our corporate
  • Assist users with problems related to computer and communications services, including operating systems, local area network (LAN) services and various applications packages
  • Gather data and perform diagnostic techniques to help identify solutions to problems
  • Monitor the resolution of users' problems; expedite problem resolution efforts and coordinate with vendors and other technicians to resolve problems with telecommunication services, computer hardware, software and procedures
  • Serve as a principal point of contact for resolving user questions or problems concerning IT automation systems, software and/or hardware problems, password violations, and telecommunications trouble and work orders.
  • Determine the exact nature of the problem (e.g., routine, non-routine, user error, faulty data lines, equipment malfunctions, software malfunctions, etc.) in order to provide or assist technicians, specialists, and users with solutions to problems, and if you can’t solve it escalate to second line support
  • Collect information from callers to be used in the troubleshooting and workstation and/or printer services.
  • Performs other duties as assigned.

Job Requirements

  • An Associate’s degree and 2+ years of relevant IT technical support experience are preferred.
  • The candidate will possess COMPTIA A+ and MCSE windows server 2016 is preferred

The Ideal Candidate Should Be Familiar/have Experience With
 

  • Windows Operating Systems (OS), Microsoft Office, networking principles, and Active Directory.
  • Systems and Security Center Configuration Manager (SCCM) is preferred
  • LAN/WAN systems and the Process Data Acquisition and Recording systems
  • Workstation image creation and image management
  • Workstation roll-out and re-build, configuration
  • Maintenance of computer equipment, workstation and printer troubleshooting and repair, telecommunications and teleconferencing equipment.
  • Strong interpersonal and IT troubleshooting skills.

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