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Job Description
MedValley is a newly established Egyptian joint stock company with the definitive goal to build a trustful investment portfolio in the healthcare and wellness sectors leaded by a team of experts with a promise to drive a change in Patient/Customer Experience in Egypt and the Region.
We are looking for ambitious and high-profile candidates who are self-starters, results oriented, productive, positive and team players by nature; who are willing and dedicated to be a part of a big success story.
Required skills and qualifications
- Fluent English is a must / C1 English Level
- Minimum 1 year of telesales or customer service experience
- Creative problem-solving; ability to move away from word-for-word scripts and are adapting to a more flexible model.
- Can develop a strong rapport with a customer and make them feel like someone is listening and understanding their problem will go a long way in developing strong brand loyalty.
- High level of organization; needs to able to juggle multiple tasks at once. Whether it is checking the CRM, updating records or taking notes, agents need to complete all these tasks quickly and accurately.
- Effective communication is essential; agents need to use clear language, proper etiquette and be able to convey instructions in a way that customers understand the first time around.
- Calm under pressure; can handle the pressure when customers vent, and diffuse the situation by keeping their cool when a caller yells at them over the phone.
- Good memory; agents need to memorize an extensive amount of information.
- Team player; Agents should enjoy teamwork and demonstrate qualities like assertiveness and sociability.
What we Offer
Dynamic and collaborative work environment, Competitive Salary Package and benefits, Career Development Opportunity, Employee Journey
