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IT Help Desk Specialist - 10th of Ramadan

Mantrac
10th of Ramadan City, Cairo
Posted 3 months ago
201Applicants for1 open position
  • 165Viewed
  • 14In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Receive request by Internal program and solve the request by priority.
  • Work on the call remotely or move to help the user physically if needed.
  • Participate in team meeting to manage upgrading\deployment any requested software.
  • Provide investigation, diagnosis, resolution and recovery for hardware/software problems as applicable.
  • Provide basic network troubleshooting, when unable to resolve, escalate to second level support either inside Mantrac or with the ISP directly.
  • Manage service requests, software installations, new computer setup, upgrade, etc.
  • Basic Hardware replacement using the available items in IT store
  • Maintaining the inventory by checking and update the inventory with all computer and user's details.

Job Requirements

  • BSc/BA in IT, Computer Science or relevant field.
  • Hands-on experience as an IT Help Desk Rep. or similar
  • Fluent English Language proficiency.
  • Basic understanding of CCTV, Access Control, Intrusion and Networks.
  • Strong written and verbal communication skills.
  • Strong personality; maintaining order and dealing with confrontation.

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