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After Sales Manager

6th of October, Giza
Posted 2 years ago
52Applicants for1 open position
  • 41Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

 

  • Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
  • Responsible for supervising all post-marketing, budgeting, customer follow-up, and general business plans to make sure customer are satisfied and that sales improves
  • Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
  • Work with management on customer service initiatives
  • Investigate customer's problems and find solutions
  • Handle major incidents that cannot be resolved by agents.
  • Resolve complaints and order issues.
  • Plan & supervise the day-to-day handover activities to customers.
  • Manage the customer comments, requests and address them through proper communication, follow up, coordination and escalation with the related departments.
  • Create job description and KPI’S for the aftersales team members.
  • Create incentive structure and plans for the aftersales department
  • Prepare a weekly/monthly /quarterly reports to Senior Management.
  • Handle all escalated cases and obtain the needed approvals from upper management.
  • Ensuring professional relationships are established and maintained with clients.

Job Requirements

  • Bachelor degree engineering ( Electronics or Electrical ).
  • Excellent mentoring, coaching and people management skills
  • Excellent communication and negotiation skills
  • Experience in customer relationship management.
  • Good command of English
  • Good planning and organizational skills
  • Excellent problem-solving skills
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