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Technical Support / Customer Service

DUC
6th of October, Giza
Posted 2 years ago
40Applicants for1 open position
  • 40Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Greet Customers in a courteous, friendly and professional manner using agreed-upon procedures
  • Listen attentively to customer needs and concerns, demonstrate empathy while maximizing the opportunity to build rapport with the customer 
  • Troubleshoot basic and routine customer issues that are technical in nature, including hardware, software, networking, or other designated client products
  • Follow appropriate escalation path to resolve technical issues, including making follow up outbound calls to customers or other parties as needed
  • Solve problems that are generally unstructured and require extensive use of conceptual thinking skills  

Job Requirements

  • Bachelor's degree holder
  • Minimum 1 year Tech Support/ IT Administration experience with MSCA or CCNA or Background
  • Must be certified in any of these courses (PHP, HTML5, CSS3, SQL Server, MySQL, UML, LAN, WAN, VLAN, HAproxy, DHCP, DNS, CCNP, CCNA)
  • (B2/C1) English language level is a must 
  • Additionally, if you are familiar with Microsoft products ( basic knowledge) and you can lose the jargon and explain the steps in a simple way, you are very likely to be successful in our process 

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