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Job Description
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales.
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
Job Requirements
- Proven experience as telesales representative or other sales/customer service role.
- Fluent English
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of telephone systems
- Ability to learn about products and services and describe/explain them to prospects.
- Familiar with Mobile industries and Mobil Features.
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Capable of a coherent summary of events or arguments from oral or written sources. Can express him or herself precisely in a spontaneous, fluent way, conveying finer shades of meaning precisely.