- Initiate ticket bookings as per the travel requirements of the clients in line with the Nirvana policies and the rules of Airlines & other suppliers.
- Advise of changes in flight plan or to cancel or confirm reservations
- Calculate and process ticket for refund through the station finance department
- Observes work procedures, monitors telephone calls, and reviews completed work to ensure adherence to quality and efficiency standards and to rules and regulations.Coordinate with holidays Section if the requirement is for visa, hotel, or any other leisure related services
- Be available and reachable to customers, respond immediately to customer queries and provide adequate information to clients in terms of their requirements directly, through emails, and over phone
- Compare rates with different airlines before quoting the client
- Issuance of travel insurance if needed
- Give alternative travel details when sending quotations in proper format of quotations with instructed rates and with all terms and conditions of the booking
- Follow up with clients if the quotation meets the client’s expectation and explain or negotiate; and ensure that the enquiry is converted into business
- After client confirmation, send the final proposal on time and in proper format
- Take feedback from the clients, about the services offered to make them special
- In case of any problem related to ticket, hotel booking, etc. inform the passenger and coordinate with Airlines/Hotel for any possible solution without delay
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