Job Details
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Job Description
Reporting to: Corporate Relations Team Leader
Purpose:
The account manager is responsible for making sure that corporate users are very well satisfied and their experience is the best. You are the one handling all corporates requirements and complaints and following up with stakeholders inside MoneyFellows.
Responsibilities:
- Reply to all corporate concerns/issues through email/phone.
- Make sure that all MoneyFellows policies are applied.
- Providing the best quality replies and handling complaints.
- Support the operations to make sure that workflow is smooth.
- Provide all necessary care for corporate users.
- Survey corporates via phone to make sure experience is very good.
Job Requirements
Core competencies:
- Excellent reporting skills.
- Excellent communication/negotiation skills.
- Problem solver.
- Flexibility.
Technical competencies:
- English level: Excellent.
- From 1 to 2 years of experience.
- Previous account management is preferred.