Reception Team Leader

People management responsibilities for approx. 10 staff, including:

• Recruiting, training, and developing staff to provide the department with an appropriately skilled and motivated workforce.
• Managing rotas to ensure adequate cover at all sites at all times to ensure the provision of consistent service.
• Ensuring that the team function to the professional and consistent standards expected so as to provide a high level of customer focus to meet the business needs.
• Ensuring that the team is correctly attired and project a professional image at all times.
• To project manage and facilitate the strategic implementation of new working practices to ensure the successful roll-out of initiatives which will result in consistency to our customers and will improve the overall service offering.
• Producing monthly and ad-hoc reports on service usage and service issues to ensure that customers and management receive appropriate information in an accurate and timely manner.
• Ensuring the maintenance of the visitor electronic pass system and the maintenance of the client-facing areas e.g. fault reporting.
• Regularly liaising with customer relationship managers (and, when necessary, customers directly) to ensure the provision of a customer-focused service including:
• 1st class reception and client-facing services
• Constant review and improvement of the welcome services
• Responsibility for monitoring expenditure in line with budgets and SLA, across all front of house impact services i.e. cleaning and security.