IT Process & Work-Flow Engineering Manager
Centro -
Maadi, CairoPosted 7 years ago153Applicants for1 open position
- 150Viewed
- 3In Consideration
- 145Not Selected
Job Details
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Job Description
- Collect, analyzing and presenting technical data through collecting, organizing & storing all data sources to communicate proactive analytics reporting and present it to all concerned departments.
- Develop and implement new technical techniques through identifying the know-how with other departments to ensure efficient performance and productivity of IT systems and present it to IT clients and customers
- Manager and Coach capacity control function to maximize process optimization within IT department
- Present both regular and incident-based technical reports highlighting areas of enhancement, available risks or the possible cause of issues affecting the business.
- Create all IT workflows on the different systems and manage their updates.
- Organize and write supporting documents for IT products and services
- Explain scientific and technical ideas in simple language, to the IT clients and customers.
- Work with quality assurance team to clearly document, develop and communicate existing or new business processes of the department.
- Provide objective evidence to initiate corrective and preventative actions for flaws identified in policy, procedure, and practice.
- Contribute to the continuous improvement projects as project team member representing his/her department when needed.
- Coordinate with quality assurance team in the internal audit process to ensure it is undertaken in a timely and effective fashion.
- Close any findings might come from the audit related his /her department.
Job Requirements
- Bachelor degree in Computer Engineering, Business Administration or similar degree
- 5+ years of experience in a Contact Center with at least one year managing a team of 5 or more.
- Share point and info path designing expierence.
- Ability to deliver technical and scientific ideas in simple language.
Core Skills:
- Ability to work with different teams with very good interpersonal skills
- Strong Analytical and Planning Skills
- Ability to deliver technical and scientific ideas in simple language
Technical Skills:
- Extensive knowledge of Excel and word
- Excellent English Writing Skills
