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Job Description
- Plan & control workshop procedures for service capacity and quality.
- Co-ordinate the various activities to ensure a smooth running & harmonious department.
- Measure the work output & efficiency of each activity in particular, identify the idle time, and take the appropriate cover measures.
- Measure the inc3ome & expenditure of each activity to ensure that budget objectives are met.
- Engage & dismiss staff within the workshop activity, according to the company policy.
- Maintain good customer relation & promote service retention.
- Ensure that all level of staff are adequately trained and provided with up to date technical data.
- Develop labor & parts sales targets & set labor rates.
- Monitor product quality & submit Technical Reports as required.
- Regularly analyze the Profit, Loss & Return on Investment of the Workshop and take corrective action as
required to ensure profitable operation. - Organization of Service Promotion, with consultation with mother company.
- Prepare Daily,Weekly and Monthly Management Reports.
- Monitor Competitive Service Activity.
- Observe all systems & procedures informed by National Service Department.
- Plan man-power requirements for future developments.
- Ensure that all staff are kept informed about changes in products & service methods. Keep all service
publications in technical library for easy reference to all staff. - Maintain adequate supplies of all needed service control forms.
- Prepare job descriptions for each member of the service department.
- Analyze idle time & take appropriate counter measures.
- Hold weekly work with the staff concerned & regard these as management instruments.
- Responsible for all necessary preparation prior to the visits of whole sale & BMW delegates.
- Responsible for the promotion of customer care programs.
- Responsible for goodwill claims & complaints.
- Responsible for service image & accident prevention in the station.
- Study the Customer Report & implements necessary measures as required to eliminate weak points with
the co-operation of the After Sales Manager.
Job Requirements
- Bachelor degree in mechanical engineering.
- 15+ years of experience in a premium automotive brand (5 years in a similar position)
- Previous experience with premium customers and premium brands