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Senior Application Support Engineer (Sales Buzz)

Sky Distribution
Sheikh Zayed, Giza
Posted 3 years ago
22Applicants for1 open position
  • 5Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Responsible for Providing necessary application support relating to various applications, corporate solutions (ERP,Retail , GTM, Sales Force Automation, HRMS, …etc) .

  • Provide first line support to Users by providing analysis and resolution for routine operational application issues
  • Provide the suitable solutions for any application issue within the agreed on SLA(service Level Agreement ) and based on the criticality of the issue
  • Monitor the corporate applications to ensure service availability 24/7
  • Record and track incidents, complaints or requests. 
  • Ensure that problem tickets raised in the right channel are clearly documented and articulated.
  • Collaborate with other IT teams in problem diagnosis and resolution.
  • Support deployment of process enhancements by working with business on data collection and training key users on new functionality.
  • Perform testing of solutions delivered by development team to address process improvements with business process owners, and coordinate with development team for issue resolution

Job Requirements

  • Result Oriented.
  • Analytical skills.
  • Working under stress.
  • Problem solving skills.

Previous experience in:

1- Technologies:

  • Sales Buzz  ( SFA) sales force automation , Business Intelligence, MS SQL Server 
  • Agile Methodologies, Design Patterns.

2-  Used Tools:

  • Sales Buzz ( SFA) sales force automation 
  • Microsoft Dynamics AX 2012
  • RMS, Ax Retail 
  • SQL Server 2008, 2012, 2014.
  • Power BI

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