Customer Success Executive
WUZZUF -
Maadi, CairoPosted 7 years ago77Applicants for8 open positions
- 2Viewed
- 22In Consideration
- 47Not Selected
Job Details
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Job Description
Our team is quickly expanding, and we are seeking experts in Customer Success to join our Operations Team.
The Customer Sucess role is a mix between both Sales and Customer Service
Customer Success Managers to act as not only our clients’ advocate, but also their unofficial consultant in helping them with their recruitment package . Actively anticipating their needs.
Scope of Responsibilities
- Own the ultimate success of WUZZUF customers including onboarding, training, ongoing support and relationship management
- Develop and identify upsell opportunities and ways to increase footprint within existing customer relationships
- Lead subscription renewal activities
- Partner with the customer to establish a tailored roadmap to ensure achievement of business goals and customer success
- Develop a comprehensive understanding of the customer’s industry challenges and objectives to successfully address their needs
- Serve as a customer advocate in driving industry best practices
- Identify, up-sell & cross-sell opportunities for WUZZUF
- Resolve customer issue escalations —propose creative solutions to client’s such that critical success issues are proactively addressed
- Communicate client feedback and product requests to internal teams.
- Contribute thought leadership, both internally and externally, around business transformation
Job Requirements
You have a passion for great work and nothing less than your best will do, Knowing there are always multiple answers to a problem, you know how to engage in a constructive dialogue to find the best path forward.
Required Skills
- 2 years of experience in business-to-business relationship management
- Passionate about delivering an inspiring customer experience
- Experience working directly with senior executives
- Excellent verbal and written communication skills
- History of working effectively in a team environment
- Willingness to work hard, be strategic, and do the right thing for the business
- Experience in or exposure to a startup nature
- Experience with CRM
